Our HR Retainer Service is designed to support you and your management team in dealing with HR issues and to give you peace of mind that your business is compliant with HR legislation. For a small fixed monthly fee, we will offer responsive, pragmatic and business-focussed advice to one or more user.
We recognise that managing HR situations in the workplace can take up precious time and often leaves line managers feeling frustrated or unsure about how best to resolve these situations. Some HR issues are ongoing (e.g. performance management, absence cases, redundancy, policy implementation) and others arise suddenly and unexpectedly (misconduct, employee grievances, policy queries) - our HR retainer service covers all types of HR issues.
How does it work?
Once you have decided which level of service you require for your business, the agreed users will be able to contact one of the Circle HR Advisers for advice on any aspect of HR or employment legislation.
A consultant will be available during normal working hours (excluding Bank Holidays). We will normally respond via email, but are happy to discuss issues on the telephone if you prefer. We guarantee a response within 48 hours and normally within 24 hours.
We offer 2 levels of retainer service as detailed below:
Can I have “on demand” advice without the Retainer Service?
If clients decide not to buy in to the Retainer Service we will continue to offer telephone and email advice. This service will be charged per 15 minutes. This advice will be invoiced on a monthly basis.
The small print