Retainer Services

 

Our HR Retainer Service is designed to support you and your management team in dealing with HR issues and to give you peace of mind that your business is compliant with HR legislation.  For a small fixed monthly fee, we will offer responsive, pragmatic and business-focussed advice to one or more user.

 

We recognise that managing HR situations in the workplace can take up precious time and often leaves line managers feeling frustrated or unsure about how best to resolve these situations.  Some HR issues are ongoing (e.g. performance management, absence cases, redundancy, policy implementation) and others arise suddenly and unexpectedly (misconduct, employee grievances, policy queries) - our HR retainer service covers all types of HR issues.

 

 

How does it work? 

 

Once you have decided which level of service you require for your business, the agreed users will be able to contact one of the Circle HR Advisers for advice on any aspect of HR or employment legislation.

 

A consultant will be available during normal working hours (excluding Bank Holidays).  We will normally respond via email, but are happy to discuss issues on the telephone if you prefer.  We guarantee a response within 48 hours and normally within 24 hours.

 

We offer 2 levels of retainer service as detailed below:

 

Service Level    

 What's included?
Standard
  • Single named user
  • Up to 1 hour telephone/email advice per month
  • Unused time may not be carried over
Premium
  • Multi- users (up to 5)
  • Up to 2 hours telephone/email advice per month
  • Up to 1 hour of unused time may be carried over each month
  • Quarterly statements
  • Unused time may be "banked" for up to 12 months and used for scoped work

 

 

Can I have “on demand” advice without the Retainer Service?

 

If clients decide not to buy in to the Retainer Service we will continue to offer telephone and email advice.  This service will be charged per 15 minutes.  This advice will be invoiced on a monthly basis.

 

The small print

  • Monthly fees should be paid by direct debit on the first calendar day of each month.
  • If we consider that the request is too detailed to be responded to via email or telephone we will discuss this with you, and if necessary agree the relevant scope and fees of the engagement. As an indication, matters requiring more than 30 minutes discussion with the HR Consultant might be identified as requiring a separate specific engagement.
  • It is your responsibility to decide whether or not to follow the advice from Circle HR, its applicability to your specific circumstances and how you decide to implement that advice within your organisation.
  • Time used in excess of the allocated time will be charged at the agreed rate
  • Either party may terminate this Agreement by notifying the other party in writing with 30 days written notice.
  • For premium service users any unused time may be carried over in 15 minute blocks.  

Circle HR

Katherine Sargent

T: 07889 761610

E: k.sargent@circle-hr.co.uk

 

Sharon Humphries

T: 07984 028812

E: s.humphries@circle-hr.co.uk

 

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